Returns & Refunds
GENERAL STATEMENT
We want our customers to be happy with all facets of their experience with us, from any purchased goods through to our customer and delivery services.
We will take back any faulty good, at our own cost, and exchange it for a new one or refund you in full.
WHAT IF I CHANGE MY MIND?
If you change your mind, then you have 14 calendar days starting from the day after you received your product to let us know that you would like to return it (Consumer Contract Regulations 2013).
WReturns
We want our customers to be happy with the goods they bought, and ecstatic about our delivery and service. We will take back any faulty good and exchange it for a new one or refund you in full. To return your item, follow the instructions below:
- Goods must be in the original, unopened packaging (we sell food items, so part used items cannot be returned for health reasons).
- Go to this link here - EVRi Returns Portal
- Enter the retailer's name 'KBF Enterprises LTD'
- Click 'Return a Parcel'
- Enter your Order ID and Email address and click continue
- Select the reason you are returning and click continue
- Select your return method. You can choose from the following options:
- ParcelShip drop off
- Locker drop off
- Courier collection
- We allow customers to create return labels within 14 days of the order ship date.
- Once goods have arrived with us, we will process a refund to payment method you used to purchase them.
- This may take 3-5 days to arrive in your account simply due to card processor times (e.g. VISA / Mastercard's time frames - with PayPal, it tends to be much quicker).
- Goods should be returned in original, unopened packaging. We sell food products and items cannot be taken back if part used for health & safety reasons as they will have been tainted and are not safe to re-sell.
Sale Items - Any of the sale items that are purchased are not eligible for a refund beyond 7 days of the purchase date. This is due to the nature of the reduction as this will generally be applied due to the best before date approaching/lapsing. All sale items are clearly listed with their best before dates or damage that has occurred.
The company is not responsible for ingredient compliance laws in countries other than the UK and it is the responsibility of the buyer to check these before ordering.
RETURNING OUTSIDE THE RETURNS PERIOD
If your purchase is returned outside of the returns period, we reserve the right not to offer you a refund in full. We may instead return your purchase to you. Prior to sending it, you will be charged the delivery fee applicable to the products and your location.
PROOF OF PURCHASE
No refund or exchange will be given without a receipt, dispatch note or other proof of purchase.
REFUNDING DELIVERY CHARGES
Provided you have notified us in writing that you wish to cancel your order under the Consumer Contract Regulations, and the return also meets the terms of our Returns and Refund Policy, you will be entitled to a full refund including delivery charges if applicable.
We are unable to provide a refund of the delivery charges when only part of your order is being cancelled.
PROMOTIONAL DISCOUNTS AND REFUNDS
If you used a promotional discount when paying for your order, in the event of a return, you will not be refunded the discounted amount.
CANCELLATIONS
Once an order has been placed, it is passed to our warehouse to be dispatched to you as fast as possible. Unfortunately, this means we are unable to make any amendments or able to cancel it at this stage.
You may wish to download the Evri app where you can enter the parcel ref and your postcode in order to leave a message or send a photo to the driver that could help them deliver to you successfully.
This is especially convenient if you order online often from us and/or other companies who use Evri as their chosen courier. Or, you can find help and diversion options on their website https://www.evri.com/track-a-parcel.
Alternatively, you can refuse delivery when the courier arrives. This will cancel your order and initiate a refund. You can also request to return the parcel and send it back, and again we would be able to issue a full refund upon successful return back to us. You can then place a new order if you wish.
DELIVERY CHARGES
Provided the return meets the terms of our returns and refunds policy, you will be entitled to a full refund, including delivery charges if applicable.
We are unable to provide a refund of the delivery charges when only part of your order is being cancelled.
TAKING CARE OF OUR GOODS
If you have failed to take reasonable care of the goods, whether whilst in your possession or when returning them, we reserve the right to refund you in full less any amount due by way of compensation, to either repair the goods or to cover any loss.
ORDER ACCEPTANCE AND CANCELLATION
Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered. Order acceptance occurs when your order confirmation email has been sent to you.
Non-acceptance of an order may be a result of one of, but not limited to, the following:
- The product you ordered being unavailable from stock.
- Our inability to obtain authorisation for your payment.
- The identification of a pricing or product description error.
REFUNDS
WHEN WILL I BE REFUNDED?
If you are not happy with your purchase, you can return your item(s) within 14 days of delivery. For a full refund to the original payment, please return within 14 days of delivery.
Once we have received your returned product(s) in its original packaging, a refund will be credited to the payment card account within two weeks. Please note that it may take up to seven days for your bank to credit your account. We do not take responsibility, nor are we liable for, any bank charges you may incur during the refund process.
FAULTY OR DAMAGED GOODS
If your purchase is either faulty or damaged, then you have up to 30 days to reject the goods, from the date of purchase, and return it to our warehouse to receive a full refund.
YOUR RESPONSIBILITY AND OUR LIABILITY
You have a statutory duty to take reasonable care of our goods and they remain your responsibility until they arrive safely returned to us. We reserve the right to inspect all goods that are returned, so please take care not to damage your purchase while you inspect them. This includes any original packaging.
We do not accept liability for any goods that do not reach our stated returns address nor can we accept liability for any goods that may be returned to us by mistake. As such, we suggest that any returned purchases are done so via recorded delivery service, should this be applicable. If substantial damage has been caused to the product, we reserve the right to refuse a refund or exchange.
If your returned purchase is damaged or not in the original packaging, we reserve the right to refund you in full less any deductions due by way of compensation. If substantial damage has been caused, then we reserve the right to refuse a refund or exchange.
Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the correct payment within seven days. Please note this usually takes between three-five days but may take up to 14 days.
YOUR STATUTORY RIGHTS
Our returns and refunds policy does not affect your statutory rights in respect of faulty or damaged goods.
SALE ITEMS / FMCG
Any items on sale that are purchased are not eligible for a refund beyond seven days of the purchase date. This is due to the nature of the reduction as this will generally be applied due to the best before date approaching/lapsing.
All sale items are clearly listed with their best before dates or damage that has occurred.
Warrior is not responsible for ingredient compliance laws in countries other than the UK and it is the responsibility of the buyer to check these before ordering.
For further details of our return's policy, please contact us at customers@teamwarrior.com